Support and contact
Most things are solved directly by your centre, which created your account and knows you. For anything beyond the centre, contact the platform team.
We will never ask for your password. Do not send your password, activation code or recovery code to anyone, even someone who says they are from your centre or the platform team. We never send emails or text messages.
Start with your centre's administration
Contact your centre's administration about:
- A forgotten password: the centre issues a recovery code that you use in the app (“Forgot your password?”).
- An activation code you did not receive or that has expired.
- Correcting your name or other data the centre holds.
- Questions about groups, recitation and warnings.
- Requests from guardians, including asking for a child's account to be deleted.
The platform team
Contact the platform team about:
- Privacy requests and your data rights, if you cannot complete them in the app (“My account → Privacy”).
- Reporting abusive content if you do not have an account in the app. (Users report with the “Report” button inside the app.)
- Any difference you notice between the mushaf text in the app and the printed mushaf, or a remark about a hadith.
- A complaint about a centre or a decision, or an objection to an account suspension.
- Help deleting an account, including a guardian's request.
- A security vulnerability: report it privately, and do not publish details before it is fixed.
Channel to reach the platform team: (set by the owner)
Data protection officer: (to be named before launch)
Operating entity: (entity name — set by the owner before launch)
Inside the app
- “Report” on every piece of user content, and “Block this user” to hide their content from you.
- “My account → Privacy”: my consents, download my data, request a correction, restriction or objection, and delete account.
- “My record”: your warnings, and appealing them.
Response times we aim for
| Request | Target |
|---|---|
| Content reports | 24 hours |
| Platform team reviews (new centres, achievements, appeals) | 7 days |
| Data rights requests | 30 days |
| Breaches affecting your data | We notify you within 24 hours of becoming aware (details) |