Delete your Marakez account
You can ask for your account to be deleted from inside the app (“My account → Privacy → Delete account”), or on this page without installing the app.
How deletion works
- As soon as you ask: you are signed out of all devices, your notifications stop, and the account is “scheduled for deletion”.
- 14-day grace period: you can cancel the request during this time by signing in to the app, or on this page and choosing “Cancel an earlier deletion request”.
- When the grace period ends: the account is permanently deleted within hours and cannot be recovered.
What is deleted
- Your profile and private data: name, date of birth, phone and guardian details.
- Your memorization progress, recitation sessions, sabr results, memorized hadith and levels.
- Your private notes, and the teacher notes on your mushaf.
- Your achievements, verified texts and their files.
- Warnings, appeals and their files.
- Consents and photos of their forms, notifications and push tokens, transfer requests, and your data download files.
- Your memberships of centres and groups.
What remains, and why
- The expulsion record, if there is one, without your name or account identifier, until its visibility period ends (one year after the expulsion), to stop the expulsion being bypassed with a new account; then its reasons are erased and an anonymous outline is kept 3 years.
- Audit log entries with an anonymous actor that cannot be linked to you, for 3 years.
- Aggregate points of your group and centre, no longer linked to you.
- The deletion request itself (with the reason, if you wrote one), as proof that it was carried out, for 3 years.
- What you wrote as a staff member (such as announcements and teacher notes), attributed to “Deleted user”.
- Encrypted backups until they rotate out within 30 days.
Details are in the privacy policy.
When a request is not accepted
If you are the only general manager of an active centre, or the last general manager of the platform, the request is not accepted until someone replaces you. Ask the platform administration to assign a replacement first.
Minors and guardians
- A deletion request from a minor is accepted, and their centre is told so that it contacts the guardian.
- A guardian can ask for their child's account to be deleted through the centre's administration, or through the platform team via the support page.
Forgot your password?
This page cannot reset passwords, and we never send emails or text messages. Ask your centre's administration for a recovery code, use it in the app, then delete the account in the app or here.
Request deletion or cancel it
Delete my account
Cancel the deletion request
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You have been signed out of all devices, and the account will be permanently deleted when the 14-day grace period ends. To cancel before then, sign in to the app, or on this page and choose “Cancel an earlier deletion request”.
You have been signed out of all devices, and the account will be permanently deleted after {date} (Jordan time). To cancel before then, sign in to the app, or on this page and choose “Cancel an earlier deletion request”.
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